CODE 3 POWER WASHING

CUSTOMER SERVICE CONTRACT & TERMS AND CONDITIONS

                                     Effective Date: Upon Client’s acceptance of Company’s proposal or estimate

This Customer Service Contract (the “Contract”) is entered into by and between Code 3 Power Washing (“Company”) and the undersigned customer (“Client”), collectively referred to as the “Parties.” This Contract becomes effective immediately upon Client’s acceptance of Company’s proposal, estimate, electronic approval, deposit payment, or authorization for services.

1. Services Provided
   Company provides residential and commercial exterior cleaning services, including but not limited to pressure washing, soft washing, roof cleaning, window cleaning, deck cleaning, and gutter cleaning (the “Services”).
2. Acceptance of Terms
   By accepting an estimate, signing electronically, submitting a deposit, or allowing work to commence, Client acknowledges and agrees to all terms and conditions contained in this Contract and authorizes Company to perform the Services described. Company shall not be responsible for pre-existing damage unless directly caused by Company’s negligence. This includes, but is not limited to, loose siding, peeling paint, oxidation, deteriorated wood or trim, fragile or improperly sealed windows, roofing defects, landscaping conditions, or prior improper installations.
3. Binding Agreement
   This Contract constitutes the entire agreement between the Parties and supersedes all prior oral or written discussions or representations. Any modification or amendment must be in writing and signed by both Parties.
4. Property Access and Authorizations
   Client agrees to provide Company, its employees, and agents reasonable access to the property before, during, and after service for inspection and completion of work. Client agrees to provide a functional exterior water source with a minimum of forty (40) PSI unless otherwise arranged in writing. If water must be supplied by Company, additional fees may apply. Company cannot perform Services during active construction or renovation. If Company arrives and work cannot proceed due to construction, site conditions, or Client unavailability, a one hundred fifty dollar ($150.00) cancellation fee shall apply. Company reserves the right to reschedule Services due to weather, emergencies, or unsafe conditions.
5. Payment Terms
   Unless otherwise agreed in writing, payment is due immediately upon completion of Services. Company accepts cash, check, and major credit cards. Any invoice not paid within ten (10) days of completion shall be assessed a one-time late fee of ten percent (10%) of the outstanding balance. Any invoice remaining unpaid thirty (30) days after the due date shall additionally accrue interest on the unpaid balance at the rate of six percent (6%) per annum (equivalent to 0.5% per month), or the maximum rate permitted by Massachusetts law, whichever is less. Interest shall begin accruing on the thirty-first (31st) day after the due date and continue until paid in full. In the event Company is required to pursue collection or legal action, Client agrees that any judgment entered shall bear interest at the rate permitted by Massachusetts law and Client shall be responsible for all reasonable costs of collection, including attorneys’ fees, as permitted by law. Company reserves the right to refuse future services to any Client with a delinquent balance.
6. Risks and Limitation of Liability
   Client acknowledges that exterior cleaning may expose pre-existing defects including oxidation, surface wear, discoloration, material failure, or water intrusion previously concealed by dirt or organic growth. Company is not liable for damage resulting from improper maintenance, neglect, aged or defective materials, poor installation, prior repairs, or deteriorated seals or surfaces. Company shall only be liable for damages directly caused by Company’s proven negligence.
7. House Washing Acknowledgment
   Client understands that oxidation, blemishes, or imperfections may become more visible after cleaning. Basic window rinsing may result in water spotting. Weep holes may release moisture or debris after washing. All exterior electrical outlets must be shut off prior to service.
8. Roof Cleaning Acknowledgment
   Client acknowledges that roof cleaning results vary based on roof material, age, pitch, location, and organic buildup. Granular loss, discoloration, or cosmetic changes may become more visible after treatment. Company does not guarantee immediate or complete removal of all roof staining. It takes mother nature time to wash dead remnants away.
9. Touch-Ups
   Certain organic stains may fade naturally over weeks/months due to weather exposure. Touch-ups are included when deemed necessary by Company for proper treatment.
10. Client Responsibilities
    Prior to service, Client agrees to close all doors and windows, secure pets and keep children indoors,  clear ANY work areas & driveway of vehicles, furniture, and any fragile or non water/chemical resistant  items,  ensure water access is ON  and electrical safety (outdoor outlets off). Failure to meet these requirements may delay service or result in additional charges.
11. Exclusions and Service Limitations
    Company is not responsible for oxidation removal or “tiger striping,” (UNLESS oxidation removal or tiger striping were included in estimate. Both are additional processes), artillery fungus, paint defects, runs, fading, or splatter, tree sap, rust stains, pre-existing damage, water intrusion caused by faulty seals, siding or structures, window fogging due to failed multi-pane seals, or areas beyond safe ladder reach (unless lift was provided in estimate). Company does not guarantee one hundred percent (100%) stain removal when doing so may cause damage.
12. Media Use and Marketing Release
    Client grants Company permission to use non-identifying photos or videos of the property for marketing and promotional purposes without compensation. Company shall not disclose Client’s name or address.
13. Damage Claims
    Any claim for damages must be reported within two (2) days of service completion. Company shall have thirty (30) days to inspect and, if appropriate, cure any verified issue prior to Client pursuing legal action.
14. Severability
    If any provision of this Contract is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Attorneys’ Fees
    In any action arising from this Contract, the prevailing party may recover reasonable attorneys’ fees and costs as permitted under Massachusetts law.
16. Governing Law
    This Contract shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts.
17. Venue
    Any legal action arising out of this Contract shall be brought exclusively in the state or federal courts located in Worcester County, Massachusetts.
18. Acceptance
    By accepting a proposal, estimate, electronic approval, or permitting work to commence, Client acknowledges that they have read, understood, and agreed to this Contract in its entirety